Here at Commova Technology Private Limited, we're dedicated to ensuring your shopping experience is seamless and enjoyable. We understand that sometimes, returns or exchanges are necessary, which is why we've carefully crafted our Return Policy to make the process as smooth as possible while ensuring your satisfaction. 
 

Eligibility for Returns 
 

For a refund to be processed, the item must be unused, in its original condition, and with all tags attached. Returns must be initiated within 48 hours from the delivery date. 
 

Items Not Eligible for Refund 
 

Please note that certain items, such as intimate wear, accessories, and personalized/customized products, cannot be refunded due to hygiene and personalization reasons. 
 

How to Initiate a Return 
 

To start a return, simply log in to your account and go to the "My Orders" section. Follow the provided instructions to generate a return request, making sure to clearly state the reason for the return and attach any necessary supporting documentation. Our dedicated customer support team will carefully review your request and assist you through the return process. 
 

Refund Process 
 

Once we receive and inspect your returned item, you'll receive an email confirming its receipt and informing you of the approval or denial of your refund request. Please allow approximately five to seven days for your refund to be processed. 
 

Questions or Concerns? 
 

If you have any inquiries or concerns regarding your returns or refunds, don't hesitate to reach out to us. Your satisfaction is our top priority, and we're fully committed to ensuring you have a seamless and enjoyable shopping experience.